Privacy Policy of FS Casino and Your Personal Data

FS Casino is operated by Intelligent Innovations N.V. (registration number 142065) under licence OGL/2024/767/0360 issued by the Curaçao Gaming Control Authority. This policy explains what personal data we collect when you use our website and app, why we use it and what choices you have. Questions about this policy can be sent to [email protected].

What data we collect

  • Identity data: name, date of birth and, during verification, copies of identity documents.
  • Contact data: email address and phone number.
  • Payment data: deposit and withdrawal history and the payment methods you use; card details are handled by payment providers.
  • Account and gameplay data: bets, bonuses, balance, limits and support conversations.
  • Technical data: IP address, device and browser type, and cookies described in our Cookie Policy.

Why we use your data

We use personal data to open and run your account, verify your age and identity, process deposits and withdrawals, apply bonus terms, prevent fraud and bonus abuse, answer support requests and meet legal and licensing obligations. With your consent we may send you information about promotions; you can withdraw this consent at any time by contacting support.

Identity verification

Verification is mandatory for withdrawals of 1,000 USD or more and may also be requested to confirm your age or the ownership of a payment method. Our support team tells you which documents are needed. Please send documents only through the channels support indicates.

Who we share data with

We share data only to the extent needed: with payment partners, including Verbenaz Limited (Cyprus, HE 385376), and payment service providers; with game and betting providers so that games and bets work; with fraud prevention and verification services; and with authorities when the law or our licence requires it. We do not sell your personal data.

How long we keep data

We keep personal data while your account is open and afterwards for the period required by anti-money laundering, accounting and licensing rules. When the data is no longer needed, it is deleted or anonymised.

Your rights

Depending on the law that applies to you, you may have the right to access your data, correct it, request its deletion or restriction, object to certain processing and receive a copy in a portable format. Some data must be kept for legal reasons even if you ask us to delete it. To use these rights, write to [email protected]. You may also contact the data protection authority in your country.

Security and changes

We protect data with technical and organisational measures and limit access to staff who need it. Never share your password: our team will never ask for it or for your card PIN. We may update this policy, and the current version is always published on this page.